Car salespeople rely on communication, negotiation and people skills; these skills can be developed in a sales or customer service role. Experience working face to face with clients and clients (p. ex. For many dealerships, adapting to this new sales landscape has been a major headache: car retailers are starting to wonder how to be a great car seller in a changing market and what skills and qualities are needed to succeed in the digital age.
While it may seem that car dealerships have a smaller impact on consumers' buying decisions, the reality is that the entire sales process has become more of a personalized journey. According to research by AutoTrader, about 54% of consumers would buy a car from a dealer that offers their “preferred experience”, even if another car seller offered a lower price. Given how important first impressions can be, car sellers continue to play a vital role in the profitability and financial growth of their dealerships. But for those wondering how to be a great car salesman, what attributes and skills are most important? Even before personalization became a dominant trend in the automotive retail industry, car salespeople were relying on their interpersonal skills to help customers feel welcome and safe in their purchasing decisions.
Today's car sellers act more like responsive guides than heavy-handed strategists: by recognizing the independent research that consumers have already conducted, sales professionals can build trust and, at the same time, bring customers closer to the point of purchase. While it can be difficult to abandon the verbal tricks and closing strategies that have been successful in the past, car dealerships should focus on creating sales processes that appeal to people, not the general consumer demographic. To do this, car sellers must be able to adapt their communication style to a wide range of customers with different wants, needs and expectations. Careful observation is key: the customer's body language and tone can reveal their level of satisfaction with a test drive and the likelihood of closing a deal.
Maintaining eye contact is also important, as it can help car sellers show that they are listening attentively and participating in the conversation (whether it's buying a car or not). If your car dealer wants to enter the future of auto retail, the experts at JM%26A Group are here to help. With more than 40 years of experience working with dealerships in the U.S. UU.
Through our comprehensive sales training courses, every member of your staff can learn to be a great car seller in a rapidly changing market. The world is extremely tech-savvy these days, so it's appropriate to use email and the telephone as default communication tools. However, car salespeople prioritize in-person interactions more. Once they identify customers who show a greater propensity to buy, they want to connect more through face-to-face meetings.
The results of meeting in person, rather than virtually, increase the chances of a successful sale. Use the automotive CRM at the dealership to memorize the names of key customers. They will be delighted if you can remember their names. Remember that the relationship with a customer doesn't end when the deal is closed.
In fact, it is the beginning of a long and fruitful collaboration. You should think about converting the one-time customer into a repeat customer. You could wait a while and call your customer to learn about their experience with the new car. Ask them if they are happy with their purchase.
It helps to create an impression that will keep the customer coming back or to spread positive news about the dealership to family and friends. Be sure to read more about how to increase customer retention here: The 10 Best Customer Retention Strategies of Car Dealers. Good car sellers also need to be patient, because the process of selling cars can take anywhere from weeks to months. The more a car seller understands about their dealership's workflow, the better prepared they are for customers to adopt a “ready to buy” attitude.
Thanks to the ongoing digital revolution, today's car buyers have an almost unlimited amount of information at their fingertips. Citizens rate car sellers as the lowest in terms of honesty and ethical standards: only 1% of those surveyed had a “very high opinion” of the profession. By getting ahead of customers and building strong relationships from the start, best-performing car sellers gain an advantage over the competition. After almost 26 years in the automotive industry, I could write 200 more rules, however, I really think that these are the ones that will do the most.
Whereas in the past car sellers didn't face stiff competition, now the situation has changed and has left car sellers with an ambitious mindset on equal terms. They may judge you as an experienced car salesman who can answer any question and handle every situation in a professional manner. Personality, appearance, authenticity and your ability to persuade play an important role when working in a car dealership. In the era of social media, car salespeople have a direct line of communication with potential customers.